Aslanos Seller Protection helps protect you against fraudulent claims, false disputes, and payment reversals — so you can sell with confidence.
What is covered: Sellers who follow platform rules and use trackable shipping
are protected against fraudulent buyer disputes and unjustified chargebacks.
When You Are Protected
- Buyer claims item not received but tracking confirms successful delivery
- Buyer opens an unfounded dispute without supporting evidence
- Buyer initiates a chargeback for a fulfilled, policy-compliant order
Requirements to Qualify
- All communication and payment processed through Aslanos only
- Item shipped with a trackable carrier within your stated handling time
- Listing accurately describes the item — condition, photos, specifications
- No prior policy violations on your account
How to Respond to a Dispute
- Respond to the buyer within 5 business days
- Provide tracking information, photos, and any relevant evidence
- If escalated, our team reviews all submitted evidence from both parties
- Fraudulent claims dismissed in your favour will not affect your seller rating
Maintain detailed records of shipment, packaging photos, and all communications. Evidence
is the key factor in any dispute decision. Aslanos decisions regarding disputes are final.