Our Returns & Refunds policy aims to be fair to both buyers and sellers. Return eligibility depends on the seller''s stated returns policy and the reason for the return.

Eligible Returns

• Item significantly not as described — wrong item, major undisclosed defect, or transit damage
• Item not received and not resolved by the seller
• Returns within the seller''s stated return window (if the seller accepts returns)

Non-Eligible Returns

• Change of mind — unless the seller explicitly accepts returns
• Items listed as "no returns accepted" that match their description
• Disputes raised more than 30 days after confirmed delivery
• Items returned in worse condition than received
• Off-platform transactions — Aslanos has no authority or liability in such cases

How to Request a Return

1. Go to My Orders and find the relevant order
2. Select "Return or Report a Problem"
3. Select the reason and attach photos or tracking evidence where applicable
4. Contact the seller — the majority of cases are resolved at this stage
5. If unresolved after 5 business days, escalate to Aslanos support

Refund Processing

• Approved refunds are credited to your original payment method only
• Processing time: 5–10 business days after approval — dependent on your bank
• Return shipping is the buyer''s responsibility unless the item was not as described
• Partial refunds may be issued at Aslanos''s sole discretion for partial faults